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Company No. 11784974. Registered in England & Wales. 

©2019 Monolo Interiors Ltd. Site Design by HKP Media.

                                     United Kingdom

FAQs

How much is the delivery charge?

We offer free delivery on all our products. 

 

How long will my order take? 

We aim to deliver all items within 10 business days from the date of your order. However, most orders are despatched within 2 business days. Delivery lead times are dependent on stock availability so if your order is delayed for any reason, we will contact you via email within 24 hours of you placing your order. 

 

Can I pay extra to have my products delivered the next day? 

If you would like to receive your parcel by next day delivery, please email us at info@monolointeriors.co.ukand we will let you know the additional charges and if you are happy with this then we will do our utmost to arrange this for you.

 

Which couriers do you use?

We have carefully selected our courier partners to ensure safe and fast delivery of your items. We use a number of national and local couriers in our network. 

 

Do you ship internationally?

Unfortunately, we are not currently able to offer this service. 

How can I pay for my order?

You will have the option of paying by Paypal or all major debit or credit cards.

 

What happens once I have placed my order?

You will receive a receipt immediately via email to confirm that we have received your payment and we will send you further email confirmation once your order has been despatched.

 

What happens if I can’t fit the product into my room? 

Please make sure you have checked the dimensions of all products you wish to order to ensure access is not a problem during delivery.Please check that all doorways, hallways and stairwells are big enough to fit the items through, including turning corners with the item.

What happens if the item is bigger or smaller than it looks on your website? 

We make sure that all measurements are available on our website and we ask that you measure the area / intended position of the item to make sure that the size of the product is suitable for your requirements.

The product I received is not exactly the same as the picture on your website, why is that?

Many of our products are hand-made or hand-finished. This is how they are intended which sets them apart from the mass-produced items.

Hand-blown glass will have bubbles and / or slight colour variations. 

These items are not in any way faulty, it is how they are intended to be. We wish to point this out to you because we want all our customers to be completely satisfied with your purchases.

 

How do I return an item?

We are sure you will love your Monolo Interiors purchase once received, however if for any reason you wish to return an item, you may do so within 14 days of receiving your order for either a credit note or you can exchange it for another product.

 

Please email info@monolointeriors.co.uk with your order number and reason for return.

Products must be returned, undamaged and in their original packaging as they must be in a resalable condition.  

 

Our Returns address is - 

Monolo Interiors 

Unit 1

Whittle Road

Cardiff

CF11 8AT

Do I have to pay for the postage to return an item? 

Yes you will have to cover the cost of the postage when you return an unwanted /unsuitable item to us.

How long will my refund take?

We will process your refund once your items have been received back to us in a resalable condition. This will take no longer than 14 days. For security reasons, we are only able to refund the original method of payment used when purchasing the product.

 

How do I cancel my order?

To cancel your order, please email us at info@monolointeriors.co.ukas soon as possible to see if we can stop the despatch of your order. Once your order has been despatched we will not be able to stop it and you will need to return it to us. Please see ‘How do I return an item’ (above).

 

 

What happens if my order is faulty or damaged?

We quality check each and every item before dispatch and ask you also to inspect the item as soon as it is delivered to you. 

 

In the unlikely event that your item has arrived damaged or faulty, please email info@monolointeriors.co.uk with your order number and attach photographic evidence and let us know if you would like a replacement or a refund.We will then arrange to collect the damaged item and send a replacement, if requested.

 

Can I track my order?

Once your order has been dispatched you will receive an email notification from the delivery company with a date of delivery. On the day of delivery you will receive a message advising you of the approximate delivery time. 

 

If we have not answered your query, please do not hesitate to contact us via email – info@monolointeriors.co.uk and we will be more than happy to help you.