Terms & Conditions
If there is anything that you don’t agree with or want to be committed to in these Terms and Conditions, then you should not use The Website or place any orders through it.
Please take the time to check your order at each stage of the order process. As soon as we receive your request we will send you an email confirming your order. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order. We will send you a further email when your order has been dispatched.
Unfortunately, we cannot stop an order once it has been dispatched by us. If you change your mind about your order you can return the products to us in accordance with our Returns Policy.
Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways and there are no other issues that could make delivery more complicated or impossible.
Title to any products you order on this website shall pass to you on the delivery of the products provided that we have processed and received payment in full for the products.
All orders for Products are subject to availability and we will inform as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay.
If we are unable to supply you with a Product, for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.
3. Images and sizing of Products
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately.
Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.
4. Price and Payment
We accept online payment in an encrypted, secure environment by credit and debit cards. We currently accept Visa, Mastercard, Delta, Maestro, Switch and American Express.
All prices quoted on our website are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. All transactions are made in GBP pounds sterling (£).
Your order will be processed and delivered without undue delay.
Whilst we will make every effort to deliver within the time stated on our Website, we will not be liable for any loss caused to you by any late delivery or failure to deliver within the estimated timescales. Please contact us at as soon as possible if you do not receive your goods within the expected time.
We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in line with our Returns Policy or classified as lost by the Carrier company.
We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we will refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us.
Once an order has been despatched and assigned for delivery, unfortunately, it cannot be amended or cancelled.
6. Returns and Cancellations
Please refer to our Returns Policy which clearly explains our Returns terms.
We offer you the ability to return unused goods in their original packaging, upon proof of purchase, within 14 days of receipt. Please contact us at to inform us of your intention to return.
If you wish to cancel your order then you must do so within 12 hours from receipt of your order confirmation email. Please contact us at advising us of your intention to cancel.
If you are already in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to at your own cost (unless we delivered the item to you in error or the item is damaged or defective) within 14 days of receipt.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you within 14 days of the items being received by us (if applicable).
7. Promotional Codes and Discount Codes
Promotions cannot be backdated or applied to orders already placed.
Discount codes exclude sale items and may not be used in conjunction with any other promotion.
Only one discount or promotional code can be used at a time.
8. Legal Terms
We hope that these Terms are clear for you, we try our best to avoid the legal jargon but some sections have to be included to protect you and to protect us. Please read this section carefully.
8.1 Disclaimer of Warranties
This section will apply to the maximum extent permitted by applicable law.
We will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We disclaim liability for, and no warranty, representation, condition or other term is made with respect to, the connectivity and availability of the Services.
Opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. We do not: (i) warrant or guarantee the accuracy, completeness or usefulness of any information provided on the Services, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party other than us. Under no circumstances will we be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the Services, provided through the Services, or transmitted to or by any Guests or Customer.
We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
8.2 Limitation of Liability
To the maximum extent permitted by law, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
1. economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
2. loss of goodwill or reputation; or
3. special or indirect losses;
4. suffered or incurred by that party arising our of or in connection with the provisions of any matter under these terms and conditions.
Our total liability to you in connection with these Terms or the use of the Services shall be limited as to either: (i) the price paid for any goods or services purchased by you as Customer; or (ii) £100 if you are a Guest.
Nothing in these Terms will limit or exclude our liability for: (i) death or personal injury arising from our proven negligence; or (ii) fraud or fraudulent misrepresentations made by us. Nothing in these Terms affects your statutory rights as a consumer.
We reserve the right, at our own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree to provide us with full co-operation if we choose to exercise this right.
You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
8.4 Our Intellectual Property Rights
All rights in the designs, intellectual property and information on our Site are owned by us or licensed to us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this Website for the purpose of ordering goods from us and as authorised below. The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademarks or registered trademarks of us or our suppliers or content and technology providers or their respective owners. ALL RIGHTS RESERVED. You agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited.
8.5 Links to other Third Party Sites
Where any of our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
You are not permitted to assign, novate or otherwise transfer your rights and obligations under this Agreement to any other person or party. We, however, are entitled to assign, novate, or otherwise transfer any or all of our rights and obligations to any other party without notice to you.
8.7 Entire Agreement
8.8 Jurisdiction and Applicable Law
8.9 Class Action Waiver
In any dispute, neither you nor any other person shall be entitled to join or consolidate claims by or against other affiliates or persons, or arbitrate any claim as a representative or class action or in a private attorney general capacity. You acknowledge that you are giving up your rights to participate in a class action or representative action with respect to any such claim.